Freshservice

Introduction

This document provides the step-by-step procedure to configure Freshservice in SAFE.

SAFE integrates with Freshservice and fetches the security misconfiguration of the Freshservice account in SAFE.

Prerequisites

• Access required in SAFE:

  • SAFE Admin Access

• Access required in Freshservice:

  • Freshservice Admin Access

• Required User Inputs:

  • API Instance URL

  • API Key

  • Asset Name in SAFE (optional)

• Required Scope:

  • Admin Access

Generate Connection Details

• How to generate an API Key

  • Log in to your Freshservice account as Admin

  • Click on the User Profile icon at the top right corner

  • Click on the Profile settings

• • Click on the I’m not a robot checkbox

• • The system displays the API Key. Copy and save the API Key to use it while configuring Freshservice in SAFE.

  • It's important to regularly update the Access Token in SAFE according to its expiration date.

• How to get API Instance URL

  • Login to your Freshservice account as Admin.

  • Copy the base URL of your account. Save the API Instance URL to configure Freshservice on SAFE.

Configure Freshservice in SAFE

• Log in to your SAFE account as Admin.

• Click on the Integrations option from the left navigation.

• Scroll to find the Freshservice integration card or search for Freshservice in the search bar.

• Hover over the Freshservice integration card and click on the Configure button.

• Enter the following:

  • API Instance URL

  • API Key

  • Asset Name in SAFE - Provide a unique identifier which can uniquely identify the asset



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  Enter the Auto Sync Frequency.

• Click on the Test Connection button.

• Once the connection is successful, click on the Save button.

• Once the configuration is saved successfully, click on the Sync Now button to trigger an on-demand sync.

• Upon a successful sync, the system pulls the Freshservice assets and their findings in SAFE. You can track the status of the sync in the History table.

View Results

• Go to the integration homepage

• Scroll to find the Freshservice integration card or search for Freshservice in the search bar.

• Click on the Freshservice integration card for Finding View and Asset View.

  • Finding View: This tab displays all the findings details pulled from Freshservice.

• • Asset View: This tab displays all the assets pulled from Freshservice.

To check sync status and errors for this integration, see Integration History.

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