SAFE Product Feedback Policy

Our Commitment

At SAFE, customer feedback is a key driver of our product evolution. Every piece of feedback helps us understand not only what you need, but also why it matters to your business. Combined with product usage insights and customer conversations, your feedback helps shape our roadmap and prioritize the capabilities that deliver the greatest value.

Note: Product Feedback is intended for enhancement requests and future product improvements. If you're reporting a product defect or need assistance using SAFE, please contact SAFE Support through the appropriate support channels.

Why Submit Product Feedback?

Your feedback helps us:

• Improve existing product capabilities.

• Identify recurring customer needs and emerging trends.

• Validate new ideas and product investments.

• Prioritize enhancements that deliver the greatest customer value.

• Build a product roadmap driven by customer outcomes.

How to Submit Feedback

You can submit product feedback directly from within SAFE by clicking the "S" icon and selecting Feedback . You can also access the Feedback Portal directly.

When submitting feedback, provide as much context as possible, including:

• The business problem you're trying to solve.
• Your desired outcome.
• The product area or feature involved.
• Any supporting details or examples.

The more context you provide, the better we can evaluate and prioritize your request.

What Happens After You Submit Feedback?

Every feedback request is reviewed by the SAFE Product team.As part of our evaluation process, we:

• Categorize and route feedback to the appropriate product area.
• Consolidate duplicate or related requests.
• Evaluate customer impact, business value, and strategic alignment.
• Review recurring themes during product planning and roadmap discussions.

Depending on the evaluation, feedback may be:

• Planned for a future release.
• Added to our product discovery process.
• Linked to an existing enhancement.
• Closed if already addressed, duplicated, or outside the current product direction.

How We Prioritize Feedback

Product feedback is evaluated based on multiple factors, including:

• Customer impact
• Business value
• Frequency of similar requests
• Strategic alignment
• Technical feasibility
• Product vision and roadmap priorities

Submitting feedback does not guarantee implementation or a specific delivery timeline.

Feedback Updates

We'll keep you informed as your feedback progresses through our review process. If we need additional information or your feedback is selected for further research or validation, we'll reach out to you.

Continuous Improvement

You can also track the status of your submitted feedback directly within SAFE. Customer feedback is one of several inputs into our product planning process. Together with customer research, analytics, support trends, and strategic priorities, it helps us continuously improve SAFE and deliver capabilities that create meaningful business value.

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